As of 3/20, all non-essential businesses have been ordered closed by the NC County to keep our community safe and prevent the spread of the Coronavirus. During that time we had ceased all of our operations for a period of time and our shipments had been processed outside of our usual fulfillments centre. During the next phases and re opening of businesses we may be affected with timing of product availability and shipment. Please allow extra processing and transit times as this may cause a delay in receiving your orders.
Customer support is our number one priority, and we will be doing everything possible to continue giving you the shopping experience we strive for as we work through getting your orders processed and shipped as quickly as possible. Thank you for your patience and understanding during this time.
For any questions or concerns, please email firstname.lastname@example.org and our customer service team will be available from Monday-Friday 11am - 4pm EST. Please note our business hours, phone and email responses may be affected during this time. We will endeavour to respond to your questions and queries as quickly as possible.
All items are generally shipped within 3-5 business days unless noted to allow extra processing time in item description area. Orders placed during the HOLIDAY periods can take approximately 6-12 business days to process and ship due to high volume of orders. Our team will continue to do our best to ensure your package is shipped as promptly as possible.
Note: At this time most items may incur processing delays. We are implementing improvements to make your packages even safer due the COVID 19 pandemic.
Domestic orders are generally delivered within approximately 3-7 business days once shipped. We DO NOT guarantee earlier delivery beyond 5-10 days. Holiday orders are excluded.
Note: At this time most items may incur shipping delays due to carrier scheduled changes that are affected by COVID-19 pandemic.
We apologise we not offer express shipping at this time.
We do not ship worldwide. At this time we are only shipping domestically. However; we are gearing up to ship worldwide in the near future.
Domestic orders located in the USA are shipped via USPS or UPS.
Unfortunately, we do not process any orders by phone. All orders are to placed via our website. However if you do phone us our team can assist you with orders for local pick ups or and other questions you may have.
Yes once your order has been processed and shipped you will receive a tracking number. If you have multiple items in your order we cannot guarantee all items will be sent in one shipment. One or more of your items may not be ready for shipment or may be located and shipped from another location. You will receive a notification via email of what items are being shipped.
We are unable to cancel orders that have already been placed on our website. You may return or exchange the order by following our returns and exchanges policy. Please get in touch with our team at email@example.com for further information.
We will try our very best to amend your order, however, our dispatch team works really quickly to pack and ship orders. We cannot amend orders after the item has been shipped out. Please call us on 910 638 5682 if your order requires urgent attention.
Yes, if your order has not been shipped out. Please get in touch with us ASAP if you have entered the incorrect shipping address. There are additional costs to re-send your parcel if the order has been shipped out to the incorrect address and returned back to us.
Please get in touch with the courier/postal company to follow up on your delivery. Unfortunately, we do not have access to their systems, so the quickest way to get an answer to your question is to get in touch with them directly. If you are having trouble getting in touch with them, please send us an email with your contact name order number to firstname.lastname@example.org
Returns and Store Credit
Online policy: Yes, we have a full refund policy (excludes shipping cost associated). All items must be returned within 7 days upon receiving your item.
In store policy: No, we do not refund, we offer store credit or exchange only. Unless the items you purchased has a manufacturing fault. All items must be returned within 7 days of purchase.
No, we do not exchange your order as we cannot guarantee that the size you need will be available when we receive your return. If the size you needed is currently in stock on our website, you may order the correct size first and then contact us on email@example.com to advise that you have made a second purchase. Your return will still need to meet our return conditions to be eligible for a refund.
In store policy:
Yes, we do exchange and or offer store credit. All items must be returned within 7 days of purchase.
Please create an account with the email used to make your purchase. You will be able to apply your store credit on the checkout page, BEFORE you get to payment. Your store credit will expires after 12 months from date issued.
Items that are considered final sale with no exceptions; Bodysuits, swimwear, intimates, onesies, scrunchies, jewelery, hair accessories and beauty or personal care products.
Final sale with no exceptions is applicable when;
1. Items purchased on sale or discounted.
2. Damaged, worn, washed, altered and smell of perfume or stained.
3. Have tags missing or not in returned in original condition or packaging
Please view our size chart for more information. For extra precaution you will find a note in our description area describing the items fit.
Our models are generally wearing a size small however; this may vary if the garment runs small or runs large. We will do our best to update our website regularly and make note what size the model is wearing in the description area.
Don’t see your size? We are happy to assist please contact us via email or phone and we will endeavour locate your size and availability
Yes we carry both petite and plus apparel however; majority of our items are sized as small, medium and large. For sizing information, refer to our size chart and notes in description of each article of clothing.
We restock various styles on a weekly basis. There are no guarantees that an item will be restocked. However we do have a new feature on our website where you can input your contact information if you wish to be contacted, should a particular item be restocked.
Due to vendor restrictions some of our items are online only exclusives or boutique only exclusives. We may not sell them online or in our boutique store. You can find a note in the description area that displays whether the item is available online, boutique only or both.
To be in the know about our coupon codes, discounts and sales, you can sign up for our newsletter emails.
Gift cards are valid for five years from purchase date. What if I've lost my gift card? No problem, we can look up your gift card ID by the email address of the purchaser.
We accept the following forms of payment; Visa, MasterCard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay & PayPal.
Please check that the order confirmation email hasn’t gone to your spam/junk mailbox. If it isn’t there, please get in touch with us at firstname.lastname@example.org so we can check that the correct email address was entered in your order. We do also recommend whitelisting email@example.com to ensure you do receive all your email updates.