As of 3/20, all non-essential businesses have been ordered closed by the NC County to keep our community safe and prevent the spread of the Coronavirus. During that time we had ceased all of our operations for a period of time and our shipments had been processed outside of our usual fulfillments centre. During the next phases and re opening of businesses we may be affected with timing of product availability and shipment. Please allow extra processing and transit times as this may cause a delay in receiving your orders.
Customer support is our number one priority, and we will be doing everything possible to continue giving you the shopping experience we strive for as we work through getting your orders processed and shipped as quickly as possible. Thank you for your patience and understanding during this time.
For any questions or concerns, please email ik@ikonickollection.com and our customer service team will be available from Monday-Friday 11am - 4pm EST. Please note our business hours, phone and email responses may be affected during this time. We will endeavour to respond to your questions and queries as quickly as possible.