All items are generally shipped within 1-3 business days unless noted to allow extra processing time in item description area. Orders placed during the HOLIDAY periods can take approximately 3-5 business days to process and ship due to high volume of orders. Our team will continue to do our best to ensure your package is shipped as promptly as possible.

Domestic orders are generally delivered within approximately 3-7 business days once shipped. We DO NOT guarantee earlier delivery beyond 5-10 days. Holiday orders are excluded.

We apologise we not offer express shipping at this time.

We do not ship worldwide. At this time we are only shipping domestically. However; we are gearing up to ship worldwide in the near future.

Unfortunately, we do not process any orders by phone. All orders are to placed via our website. However if you do phone us our team can assist you with orders for local pick ups or and other questions you may have.

Yes once your order has been processed and shipped you will receive a tracking number. If you have multiple items in your order we cannot guarantee all items will be sent in one shipment. One or more of your items may not be ready for shipment or may be located and shipped from another location. You will receive a notification via email of what items are being shipped.

We are unable to cancel orders that have already been placed on our website. Please get in touch with our team at ik@ikonickollection.com for further information.

We will try our very best to amend your order, however, our dispatch team works really quickly to pack and ship orders. We cannot amend orders after the item has been shipped out. Please call us on 910 638 5682 if your order requires urgent attention.

Yes, if your order has not been shipped out. Please get in touch with us ASAP if you have entered the incorrect shipping address. There are additional costs to re-send your parcel if the order has been shipped out to the incorrect address and returned back to us.

Online policy: No, we do not refund, we offer store credit only (excludes shipping cost associated). Unless the items you purchased has a manufacturing fault. All items must be returned within 7 days upon receiving your item.

In store policy: No, we do not refund, we offer store credit or exchange only. Unless the items you purchased has a manufacturing fault. All items must be returned within 7 days of purchase.

NOTE: To be eligible for a return please view our full return policy here.

Online policy:

No, we do not exchange your order as we cannot guarantee that the size you need will be available when we receive your return. If the size you needed is currently in stock on our website, you may order the correct size first and then contact us on ik@ikonickollection.com to advise that you have made a second purchase. Your return will still need to meet our return conditions to be eligible for a refund.

In store policy:

Yes, we do exchange and or offer store credit. All items must be returned within 7 days of purchase.

NOTE: To be eligible for a return or exchange please view our full return policy here.

Please create an account with the email used to make your purchase. You will be able to apply your store credit on the checkout page, BEFORE you get to payment. Your store credit will expires after 12 months from date issued.

Items that are considered final sale with no exceptions; Gift cards, Bodysuits, swimwear, intimates, onesies, scrunchies, jewelery, hair accessories and beauty or personal care products.

Please view our size chart for more information. For extra precaution you will find a note in our description area describing the items fit.

Our models are generally wearing a size small however; this may vary if the garment runs small or runs large. We will do our best to update our website regularly and make note what size the model is wearing in the description area.

Don’t see your size? We are happy to assist please contact us via email or phone and we will endeavour locate your size and availability

We restock various styles on a weekly basis. There are no guarantees that an item will be restocked. However we do have a new feature on our website where you can input your contact information if you wish to be contacted, should a particular item be restocked.

Due to vendor restrictions some of our items are online only exclusives or boutique only exclusives. We may not sell them online or in our boutique store. You can find a note in the description area that displays whether the item is available online, boutique only or both.

To be in the know about our coupon codes, discounts and sales, you can sign up for our newsletter emails.

Gift cards are valid for five years from purchase date. What if I've lost my gift card? No problem, we can look up your gift card ID by the email address of the purchaser.

We accept the following forms of payment; Visa, MasterCard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay, Google Pay & PayPal.