Thank you for shopping with Ikonic Kollection. If for any reason you do not absolutely love your selections or there may have been a mix up, we offer a solution for online and in store purchases.
REFUNDS & RETURNS
We offer a full refund policy on all purchases for the value of the merchandise and excluding any shipping costs associated. All items must be returned within 7 days upon receiving your item. To be eligible for a full refund;
1. A refund is applicable if your item/s are faulty at point of receiving or in an unlikely event that a wrong size or item been sent and if we have sold out in your preferred size or item you will be eligible for a full refund.
2. If your item has a fault or defect and is only realized after the garment or item has been worn refunds will not be given.
3. You must notify us within 24 hours upon receiving your item along with a clear photo of the damaged item via email firstname.lastname@example.org with your order number and contact information-used to make your purchase and request for approval for refund and return.
4. Before you ship your return ensure you have received our approval via email along with instructions of what to do next.
5. Items must be returned within 7 days upon receiving your item along with your original receipt. Returns postmarked after 7 days from date of receiving will be refused and sent back at the customer's expense.
6.All shipping costs associated will be at the customers expense.
Please see: Faulty items section for full list of reasons that are not considered manufacturing defect
In store policy
No, we do not refund, we offer store credit or exchange only to the value of the merchandise. All items must be returned within 7 days of purchase.
Final sale policy
Our final sale policy does not offer refunds, returns or exchanges on final sale items. This policy is applicable to both online and in store. Items that are considered final sale no exceptions; Bodysuits, swimwear, intimates, onesies, scrunchies, jewelry, hair accessories and beauty or personal care products. Final sale with no exceptions is applicable when;
1. Items purchased on sale or discounted.
2. Damaged, worn, washed, altered and smell of perfume or stained.
3. Have tags missing or not in returned in original condition or packaging
We do not offer an exchange for online orders. Exchanges are only applicable for our in store purchases and must adhere to our policy return requirements. We do not offer and exchange if you have ordered a size that does not fit. If the size you needed is currently in stock on our website, you may order the correct size first and then contact us on email@example.com to advise that you have made a second purchase. The return will still need to meet our return conditions to be eligible for a refund. Return shipping costs will be the responsibility of the purchaser.
Other return requirements
If your return does not adhere to our policy requirements noted it may be sent back at additional cost to the customer. Ikonic Kollection is not responsible for the cost of return shipping. A decision to refuse a return that is not compliant with the Ikonic Kollection return policy is final and cannot be refuted.
We are unable to cancel orders that have already been placed on our website. You may return or exchange the order by following our returns and exchanges policy. Please get in touch with our team at firstname.lastname@example.org for further information.
An item must be faulty at point of receiving. If the fault is only realized after the garment is worn or after the allocated return period, it is no longer eligible for a return or refund. If you received a faulty item, a refund, exchange or repair will be provided, depending on the severity of the fault. It is at the discretion of Ikonic Kollection to offer a suitable remedy for the defect. All tags MUST still be attached to the item. Please get in touch with us within 24 hours upon receiving your item or a full refund maybe refused.
Please note the below reasons are NOT considered defects;
1. Color variation from product photos, e.g. Maroon vs red.
2. Slight design variation from product photos, e.g. print patterns and arrangements, lace arrangements, etc
3. Slight size variation of within ± 1.5 inches on measurements
4. Minor imperfections, e.g. loose threads, crease marks, and etc.
5. Self-inflicted damage to the product e.g self-inflicted cut, fabric tear while trying on etc
6. Customer's subjective opinions on product quality and preference. (does not like the type of inner lining fabric used, the feel of the lace fabric, etc)
7. Item does not fit
8. Do not like the item
9. Quality not up to expectation
Please note to avoid faulty product issues our processing and handling team perform quality checks on all garments and products prior to packing and shipping any items.
All returns that are not considered a refund or exchange may be eligible for store credit. The store credit policy is all follows;
1. Store credit cannot be transferred to another person or account.
2. Purchases made with store credit is not eligible for free shipping.
3. Store credit cannot be use in conjunction with any other promo code.
4. Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
5. Store credit expires after 12 months from date credit was issued.
6. Your use of store credit constitutes your agreement to our policy and Ikonic Kollection Terms & Conditions.
Store credit will be applied when;
1. An approval must be issued for choosing to cancel your order prior to items being shipped.
2. Any orders placed using a discount code, shipping code or promo code.
3. For any reason at our discretion for reasons that do not adhere to our policy on shipping times, returns, refunds or exchanges.
If you do receive a store credit is added into the email. You can create an account and access the store credit by clicking the STORE CREDIT button located on your account page.
Orders placed using a discount code are eligible for store credit only.
False claims regarding defective pieces will result in the piece being returned to the customer, at the customer's expense.
With all our website product images, we do our best to display the true color of the garment however as computer monitors and settings may vary we cannot guarantee that your monitor will display the exact color of the garment, it may vary slightly. We do not consider this a fault if the color is slightly different.
The items we carry are sourced from multiple vendors therefore there may be sizing differences in our garments. You may find 2-3% difference according to our chart and or manual measurements. Please view our size chart for more information. For extra precaution you will find a note in our description area describing the items fit. We advise you check the measurement chart carefully before you buy any item/s. We do not accept online exchanges for this reason. All approved returns will incur shipping costs and will be charged to your account and or you will be responsible for the cost.
Note; please review exchanges section for more information on our sizing and returns policy.
HOW TO RETURN
1. Please check that your return meets all the conditions as outlined in our policy.
2. Please contact us within 24 hours on email@example.com and provide us with as much detailed information about your request. Please provide your order number, contact information used on the order and photograph of you item if its is faulty or damaged.
3. Wait for our email of approval to be eligible for a return follow instructions emailed to you.
4. If you have selected to use our Pre-Paid Return Label, a label will be attached in your RMA approval with complete instructions on how to return your package. If you choose to use our pre-paid label, you will be charged for shipping which will need to be paid prior to receiving the label.
5. If you have selected to use your own label, please mail the package back to the address that will be provided in the RMA, we recommend you purchase a trackable option with insurance as we are not responsible for any lost packages. Please be courteous and ship back the items neatly to avoid any damage to the clothing. Damaged items will not qualify for refunds. MUST include invoice inside, returns without any invoice or order number will not be refunded as we would not know who to refund.
Once the return is received by our facility, please allow 3-4 business days and we will send you an email to let you know when a refund or credit is to be applied. During sale/peak periods, please allow 1-2 extra business days for us to process your return.
All shipping charges, gift cards, and store credits are non-refundable and non-transferable. Returns postmarked after 7 days from date of receiving will be refused and sent back at the customer's expense.