Thank you for choosing to shop with Ikonic Kollection.
If you are not completely satisfied with your order, we offer a return option for store credit only within 7 days of purchase.
REFUNDS & RETURN CONDITIONS
We have a comprehensive refund policy for all online purchases. The refund includes the value of the merchandise, excluding any associated shipping costs. To be eligible for a full refund, please note the following:
1. You can receive a refund if the item/s are faulty upon receipt or in the event of an incorrect size or item being sent. If your preferred size or item is sold out, you will also be eligible for a full refund.
2. Refunds will not be given for items with faults or defects that are discovered after the garment or item has been worn.
3. To request a refund and return approval, please notify us within 24 hours of receiving your item. Attach a clear photo of the damaged item along with your order number and contact information used for the purchase. Please send this information via email to email@example.com.
4. Wait for our approval via email and follow the provided instructions before shipping your return.
5. Ensure that the items, along with your original receipt, are returned within 7 days of receiving your order. Returns postmarked after this period will be refused and sent back at the customer's expense.
6. All associated shipping costs will be the responsibility of the customer. Please refer to the "Faulty Items" section for a complete list of reasons that are not considered manufacturing defects.In-store Policy:
Please note that we do not offer refunds for in-store purchases. We only provide store credit or exchanges of equal value for merchandise. All items must be returned within 7 days of purchase.Final Sale Policy:
Our final sale policy does not allow refunds, returns, or exchanges for final sale items. This policy applies to both online and in-store purchases. The following items are considered final sale without exceptions: Bodysuits, swimwear, intimates, onesies, scrunchies, jewelry, hair accessories, and beauty or personal care products. Final sale with no exceptions applies in the following cases:
1. Items purchased on sale or at a discounted price.
2. Items that are damaged, worn, washed, altered, or have a perfume smell or stains.
3. Shoes that are scuffed. Shoe boxes are also an important part of the product presentation and must be returned undamaged, along with the shoes.
4. Items without tags or not returned in their original condition or packaging.Exchanges:
We do not offer exchanges for online orders. Exchanges are only applicable for in-store purchases and must adhere to our return policy requirements.
Please note that we do not offer an exchange if you ordered the wrong size. If the correct size is available on our website, you may place a new order and then contact us at firstname.lastname@example.org to inform us of your second purchase. The return must still meet our return conditions to be eligible for a refund. The cost of return shipping will be the responsibility of the purchaser.Other Return Requirements:
If your return does not meet our policy requirements, it may be sent back to you at an additional cost. Ikonic Kollection is not responsible for the cost of return shipping. Please note that our decision to refuse a return that does not comply with our return policy is final and cannot be disputed.
Once an order has been placed on our website, we are unable to cancel it. However, you may still return or exchange the order by following our returns and exchanges policy. For further information, please contact our team at email@example.com.
To be eligible for a return or refund, an item must be faulty upon receipt. If the fault is discovered after wearing the garment or exceeds the allocated return period, it is no longer eligible for a return or refund. In the case of a faulty item, we will provide a refund, exchange, or repair, depending on the severity of the fault. The appropriate remedy for the defect is at the discretion of Ikonic Kollection. Please ensure that all tags are still attached to the item. Contact us within 24 hours of receiving your item, or a full refund may be refused.
Please note that the following reasons are NOT considered defects:
1. Color variation from product photos (e.g., maroon vs. red).
2. Slight design variation from product photos (e.g., print patterns, lace arrangements).
3. Slight size variation within ± 1.5 inches on measurements.
4. Minor imperfections (e.g., loose threads, crease marks).
5. Self-inflicted damage to the product (e.g., self-inflicted cut, fabric tear while trying on).
6. Customer's subjective opinions on product quality and preference (e.g., dislike of inner lining fabric, feel of lace fabric).
7. Item does not fit.
8. Disliking the item.
9. Quality not meeting expectations.
To avoid issues with faulty products, our processing and handling team conducts quality checks on all garments and products before packing and shipping.
If your return does not qualify for a refund or exchange, you may be eligible for store credit. If you receive store credit, it will be emailed to you as an E-Gift card. Store Credit is calculated automatically to reflect any discounts and taxes at the time of purchase. This does not include the shipping charge paid on the order.
Please take note of the following store credit policy:
1. Store credit cannot be transferred to another person or account.
2. Purchases made with store credit are not eligible for free shipping.
3. Store credit cannot be used in conjunction with any other promo code.
4. If your purchase amount exceeds the value of the store credit, an additional payment method will be required to cover the remaining balance.
5. Store credit does not expire.
6. By using store credit, you agree to our policy and Ikonic Kollection Terms & Conditions.
Store credit will be applied in the following cases:
1. If you choose to cancel your order before the items are shipped and receive approval.
2. For any orders placed using a discount code, shipping code, or promo code.
3. At our discretion, for reasons that do not adhere to our policy on shipping times, returns, refunds, or exchanges.
SHOP PAY, AFTER PAY OR KLARNA INSTALLMENTS:
Klarna, Afterpay & Shop Pay purchases are subject to IK's standard Return Policy of Store Credit Only for items returned within 7 days of fulfillment.
If you have returned your order - partial or full - and you have not paid off all of your installments, you will continue to pay off those installments until they are complete for the total purchase amount, and you will receive an E-Gift Card for the total amount of the item(s) being returned.
If you have any questions about payments made with Klarna, Afterpay, or Shop Pay, please contact their support teams.
Orders placed using a discount code are eligible for store credit only.
Any false claims regarding defective items will result in the item being returned to the customer at their own expense.
While we make every effort to display the true color of our garments on our website, please note that computer monitors and settings may vary. Therefore, we cannot guarantee that your monitor will display the exact color of the garment. Minor variations in color are not considered a fault.
As our items are sourced from multiple vendors, there may be sizing differences in our garments. There may be a 2-3% difference according to our chart or manual measurements. Please refer to our size chart for more information. In our item descriptions, we include notes about the item's fit as an extra precaution. We recommend carefully checking the measurement chart before making a purchase. We do not accept online exchanges for sizing issues. Approved returns will incur shipping costs, which will be charged to your account or your responsibility.
Note: For more information on our sizing and returns policy, please review the exchanges section.
HOW TO RETURN:
To initiate a return, please follow these steps:
1. Ensure that your return meets all the conditions outlined in our policy.
2. Contact us within 24 hours at IK@ikonickollection.com, providing detailed information about your request. Include your order number, contact information used for the order, and photographs if the item is faulty or damaged.
3. Wait for our approval email, which will provide instructions for the return process.
4. If you have been pre-approved for a full return, you will find the label attached to your RMA approval email, along with complete instructions for returning your package.
5. If you have been approved for credit only, you will require to purchase your own label. Please mail the package to the postal address provided on our website. We recommend using a trackable shipping option with insurance, as we are not responsible for any lost packages. Ensure that the items are packed neatly to avoid damage. Damaged items will not qualify for refunds. Include the invoice inside the package, as returns without an invoice or order number will not be refunded since we won't know whom to refund.
Once we receive the return at our facility, please allow 3-4 business days for us to process it. We will send you an email to confirm when a refund or credit has been applied. During sale or peak periods, please allow an additional 1-2 business days for return processing.
All shipping charges, gift cards, and store credits are non-refundable and non-transferable. Returns postmarked after 7 days from the date of receipt will be refused and sent back at the customer's expense.